Return Policy

Thank You For Your Purchase!

We hope that you are happy with your purchase. However, this is not always the case, if you are not completely satisfied with your purchase for any reason, you may contact us to see if and how we can fix this issue. Please see below for more information on our return policy.

Returns

All returns must be postmarked within (30) days of the purchase date. All returned items must be in new unused condition, with all original tags and labels attached. 

Return Steps

To return an item, please email customer service at operations@outdoorconnection.llc to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following addresses: 

If the item is damaged:

Send it to the address that it was sent from.

If the item is in good condition:

Outdoor Connection

Attn: Returns

RMA #

123 Logan Ln 

Waxahachie, TX 75165

United States

Return shipping charges will be paid or reimbursed by us. If any items are not as stipulated in the above section the item will be returned as-is.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least (20) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged.

  • Items purchased using a code, or items that are part of a contest/giveaway.

 

Please contact us at the email below to arrange a refund or exchange for defective or damaged products.

Please Note

  • A $15.00 restocking fee will be charged for all returns.

  • Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:

operations@outdoorconnection.llc

Please know that the Terms and Conditions supersede the Return Policy.